Do you ship worldwide?
For the moment we only ship to all European countries, USA and Canada. But we can send to other countries as well. Just contact us so we can check before you order.
You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. We ship with BPost (Kilopost International for shippings outside Belgium) and it takes just a few days to deliver your order, wherever you are.
Usually your order will be with you within about a week (in EU) or two weeks (n the US and outside the EU zone), but delivery times are not guaranteed due to unexpected delays that could occur.
What happened after I placed an order?
We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within three working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.
How much does shipping cost?
All orders to Belgium are free. For other European countries, USA and Canada we mention the shipping coast by product on the detail page. If you would like to order outside Europe, USA or Canada, please contact us to know the shipping cost. If you return or exchange the product (see exchange policy below), we will charge you the original shipping cost.
How can I pay for my order?
Prices on our website are currently listed and charged in euros (€). We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.
What is the return and exchance policy?
We are not able to exchange products. In the unlikely event that you are not happy with your goods, please email us within five working days. Your return must be dispatched within seven days from receiving the delivery. We will let you know how to go ahead with the return. Returns will only be accepted if the product is not used in any way; the product is in his original packaging and if the product is complete. Once the products are returned to us in an original and unused condition we will give you a full refund for the goods. Any associated shipping costs or fees are not refundable. Please note that returns from outside the EU are subject to a 20€ surcharge which covers customs clearance fees when applicable.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
What are your product recommendations?
Make sure you maintain the beauty of this leather by treating it with care. Avoid prolonged exposure to sunlight and protect it from moisture. If the leather gets damp, wipe it down with a soft, dry cloth. Never apply solvents, abrasives or coloured wax polishes. Although initially more sensitive to scratches, to light or to grease stains, these models seduce those who love fine materials and who appreciate their touch.