The terms and conditions of use apply to this website. By using this website, you acknowledge that you are bound by these terms and conditions of use, accept and shall observe the same. This website is administered by Passerin-nonpareil SPRL (Rue des Teinturiers 19, 1000 Bruxelles, Belgique).
All content (texts, drawings, videos, images, logos, names, etc...) and data used on this website are protected by intellectual property rights and are owned by Passerin-nonpareil or third parties. Unless first authorised in writing by Passerin-nonpareil, saving (with the exception of as required to view this website), reproducing, modifying, disclosing, distributing or sending, selling, renting the information or assigning the rights thereto to a third party, by any means whatsoever, are prohibited.
Information on the Website
The information available on this website is potentially not free from all errors. Passerin-nonpareil shall not assume liability for the integrity, reliability, appropriateness or accuracy of the information. The information is provided and released subject to no other warranty. Passerin-nonpareil expressly reserves the right to amend the information on the website at any time.
We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Passerin-nonpareil does not store your credit card information.
Availability of the Products
If Passerin-nonpareil has ran out of stock and must manufacture the ordered product, we will notify you of the expected delay by e-mail. You can then choose to cancel the order based on this new information. No cancellation fee will be charged for cancelling an order in this case.
Return and exchance policy
We are not able to exchange products. In the unlikely event that you are not happy with your goods, please email us within five working days. Your return must be dispatched within seven days from receiving the delivery. We will let you know how to go ahead with the return. Returns will only be accepted if the product is not used in any way; the product is in his original packaging and if the product is complete. Once the products are returned to us in an original and unused condition we will give you a full refund for the goods. Any associated shipping costs or fees are not refundable. Please note that returns from outside the EU are subject to a 20€ surcharge which covers customs clearance fees when applicable.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
If you purchased an item, which in normal use a long life can be expected, we give you a two-year warranty starting from the date of purchase.
Passerin-nonpareil products are handcrafted, designed and manufactured with the utmost care. If, despite our meticulous work an item is defective, we will repair or exchange your bag. If a repairing or exchange is impossible, a voucher will be made with the value equivalent to the age and condition of your product.
The warranty does not cover normal wear and tears or accidental damage, or those caused by the use of any solvent. It also does not cover an abnormal use of the zip, scratches and tears in the leather by loading the bag too much. If there is still damage to your product, the bag will be sent to our atelier and we take the appropriate decision for an eventually repair. An estimate will be offered with an indication of the time of repair.
The full-grain leather used on our bags, is a natural product and can change the appearance and aging over the time. These leathers respect their natural characteristics. Our leathers are processed with non-polluting and biodegradable products, respecting nature. Do not try to color the leather yourself and avoid prolonged exposure to intense (sun)light. Protect your bag from scratches, humidity and water.
Details about products and proposed services
The products and proposed services are those present on the website at a given moment.
Photography and images of the products are as close as possible to reality; nevertheless, slight differences may exist with the final product, especially with colors. Passerin-nonpareil shall not be liable for any error or inaccuracy in the photographs or graphical representations of its products displayed on this website.
Designed in Belgium, made in Italy, customized by you